Archive for May, 2018

Great Automotive Service Requires Mutual Trust

At EAS, we like to build a trustful relationship with our customers.  Many of them have come to EAS for a long time, and we work on cars often 5, 10, 15 or more years old –which makes preventive maintenance even more important.

Many of our EAS Technicians have worked here for years and we always assign the same crew to your car, so there’s a continuity of service.  We want you to trust us and talk to us about your car, how your drive it, where it’s kept, what you expect from your car, and why you bought this model. Quite often, customers stop by EAS just chat about their cars, so we both learn more.

BMW and Mercedes autos are built to deliver in excess of 200,000 miles of lifetime service.  Many EAS customers have a passion for premium German cars, and plan to drive them for years.  It’s clear these cars need special attention and preventive maintenance.  Or, as one longtime EAS customer said recently, “Make sure you keep up with it, or it’ll eat you alive!”

How To Budget For Preventive Maintenance

One of the principles of automotive repairs is that you should budget 3-5% of the car’s original cost each year for repairs and service — the more expensive the car is to begin, the more expensive it is to repair.  Fram’s famous tagline should have really been “Pay me now, or pay me a LOT more later.”

With regular oil changes and inspections, we can keep a close eye your vehicle’s systems.  We often note items that need service in the future on your Repair Order, so you can plan your maintenance accordingly.

One example is brake wear.  We may note that your brakes are down to 20% of their pad life on your disc brakes.  You could schedule maintenance soon, or dismiss it for a month or two until the brakes start squeaking or grinding a lot.  That can change a $300-500 job into a $1,000-1,500 repair very fast.

These cars have sophisticated warning and monitoring systems for all kinds of engine and component parameters.  When a warning light comes on, give EAS a call right away.  It might be something as simple as a loose connection, but it might also be more serious.

EAS uses only factory-approved advanced diagnostic tools and parts to make sure your car stays on the road and not in the shop.

Preventive Maintenance: Never More Important

Many customers today recall the famous Fram Oil Filters commercials with the tagline, “Pay Me Now, Or Pay Me Later.”  And, of course, Ben Franklin’s legendary “An ounce of prevention is worth a pound of cure.”  In the automotive repair world, those words should be engraved in gold on every service counter.

The key to successful ownership of a BMW, Mercedes or Mini is good, comprehensive, regular maintenance.  Period.  Full stop.

Engine service, transmission service, brake system flush, and oil service at 5,000 miles are critical. It doesn’t matter if you’re the original owner, and it’s even more important if you’re the second or third owner because you may not know the full service history.

BMW, Mercedes and Mini, the three brands we service exclusively (and other imports), have a reputation for expensive repairs.  But, the simple truth is that all cars today, with their computer controls, electronics, sophisticated high tech engines and components, are expensive to repair.

At EAS, let us use our 36-year record of serving these brands to help you keep your car in topnotch condition.

4121 S. 72nd Ave.
Tulsa, OK 74145
(918) 627-2002
8am - 5pm | M - F